Website privacy, service terms and a clear route to support.
Effective date: 28 February 2026 · Last revised: 12 November 2026
This revision applies from publication and does not retrospectively amend an earlier service agreement.
This policy covers personal information handled by Patterneer Pty Ltd (ABN 70 689 629 776, ACN 689 629 776) through patterneer.com and related business enquiries. Contact [email protected] or write to Level 25, 100 Mount Street, North Sydney NSW 2060, Australia. Patterneer is the company’s brand name. Separate projects, apps and stores require policies matching their own operators and functions; this policy does not automatically cover them.
We may collect names, email addresses, any telephone number you choose to provide, role and company details, correspondence and necessary project or contract information directly from you or an authorised business contact. Hosting and network providers may process IP addresses, request URLs, timestamps, browser/device information and security or error logs. We seek information reasonably relevant to the purpose, and do not request identity documents, health information or card details through this website. Avoid sending unrelated sensitive material.
You may enquire anonymously or under a pseudonym where practicable. Contact or identity information may be necessary to reply, quote or fulfil a contract; withholding it may prevent the relevant request being handled. This website has no account, online enquiry submission, checkout or subscription function. Email links open your own mail application. We do not buy personal information from data brokers.
Necessary information is used to respond, assess and deliver work, manage business and payment records, protect security, handle complaints and meet legal obligations. Disclosure is limited as reasonably needed to email, hosting and technology providers, authorised people doing the work, professional advisers with an appropriate need and obligations, or legally authorised bodies. Browsing or enquiring does not cause your information to be sold, added to advertising lists or submitted to public AI models. Any project involving external AI processing of client information requires separate scope and data arrangements.
Cloudflare Pages and Cloudflare’s content delivery network are the selected website hosting and delivery services. Cloudflare processes connection, request and security information across its global infrastructure. Processing may occur in Australia, the United States, the European Economic Area and other locations where Cloudflare and its providers operate; Australian-only storage or processing is not promised. Business email is provided by Purelymail (Add Rabbit LLC), whose public FAQ identifies its mail servers as AWS US-East-1 in Northern Virginia, United States. We assess and manage providers and overseas disclosures under applicable law, using reasonable contractual, access and security measures. This policy is not a waiver of overseas disclosure obligations or your rights. Provider information is available in Cloudflare’s privacy policy and subprocessor list, and the Purelymail FAQ and privacy policy.
Ordinary enquiries that do not become client engagements are scheduled for retention for up to 24 months after the last substantive contact. Contracts, invoices and related company financial records are retained for at least seven years after the relevant transactions are completed, or longer where required by law. Cloudflare handles technical and security logs under the applicable service settings and its published retention criteria; no single fixed deletion period is promised for all hosting logs. Security incidents, disputes or legal preservation requirements may justify longer retention. Information no longer needed is deleted or de-identified unless retention is justified by law or an ongoing matter. The 24-month enquiry schedule is an internal policy, not a universal statutory period, and is reviewed periodically. Backup deletion can follow normal rotation; data scheduled for deletion is not restored merely for routine reuse. Purelymail separately describes 30-day arrangements for diagnostic logs and certain account backups; this does not mean all company email is automatically deleted after 30 days.
We take reasonable measures proportionate to the information and risks, including access restrictions, account protection, transport encryption where available and careful provider selection. Internet transmission and storage cannot be absolutely secure. Incidents will be assessed, contained and remediated, with notification to affected people and regulators where required by applicable law.
Email [email protected] or write to the address above to request access, correction or deletion, or ask about information held and its use; no particular form is required. We may seek the minimum information proportionate to the risk to verify a request, and aim to respond within 30 calendar days. Requests are handled under applicable law. If retention or refusal is necessary, we explain the reason and review route where permitted. There is no fee simply to make a request; any reasonable access cost permitted by law is explained beforehand.
We do not use advertising or visitor analytics on this website. Page features do not set application cookies or local storage; the needs selector works in the page without submitting choices. Cloudflare processes necessary request and security information and may, depending on enabled security features, use cookies needed to protect or deliver the site. These differ from advertising tracking. See Cloudflare’s cookies documentation. Service correspondence is not treated as marketing consent. Future marketing will follow applicable rules and offer a simple opt-out. External project websites describe their own privacy arrangements.
Email [email protected] with 'Privacy complaint' and explain the issue and the outcome sought; no particular format is mandatory. We aim to acknowledge within two business days and provide a substantive response within 30 calendar days, explaining any delay and expected timeframe. You may request review by the person responsible for managing the company. Unresolved matters may be raised with the OAIC where within its jurisdiction. OAIC acceptance and investigation depend on its statutory powers and eligibility requirements; not every small-business matter automatically falls within its jurisdiction. See the OAIC complaints process.
Material changes will be communicated through this page or another reasonable method. New functions, providers or uses of personal information require review of this policy and any necessary notices, agreements or consent before introduction. Updates do not automatically override an existing contract or authorise handling inconsistent with earlier commitments.
Patterneer Pty Ltd operates this website to introduce IT consulting, digital transformation, website/app development and potential operations, SaaS or venture engagements. Website content is not an accepted project quotation, investment offer or launch commitment. Business and legal contact: [email protected].
Self-built and managed projects are not third-party client case studies. Products, operators, availability and transaction policies are specific to the relevant website and agreement. Coming Soon does not mean available for purchase. Unless otherwise licensed, rights in website text, graphics and marks belong to the company or relevant owners. Reasonable browsing and saving for business evaluation is allowed; do not misrepresent affiliation, reproduce it as your own commercial site, infringe rights or interfere with systems without authorisation.
A service engagement requires separate written agreement on scope, fees, delivery, acceptance, intellectual property, confidentiality, data handling and support. These website policies do not place an order or start a renewal. We take reasonable care with information, but cannot guarantee continuous external-site availability. This website does not replace advice on a particular matter or a government approval.
These terms do not exclude or restrict non-excludable consumer guarantees, remedies or other rights. Any contractual limitation operates only to the extent permitted by law. No blanket exclusion of responsibility, absolute no-refund rule or unreasonable removal of service obligations is imposed by these terms.
These website terms are governed by the laws of New South Wales, Australia, with non-exclusive jurisdiction in the courts with jurisdiction in that State. This does not restrict non-excludable consumer rights, statutory authorities' powers, or remedies available under other mandatorily applicable laws. Please use the complaints process below first where appropriate; it does not prevent urgent relief or require you to lose a statutory deadline. English and Chinese are intended to be consistent. Please raise a material discrepancy for clarification; a translation difference does not reduce statutory rights. Language and precedence for a particular service contract are separately agreed.
Consulting and development are quoted in writing. Before acceptance, confirm services, currency, applicable GST or other taxes, third-party costs, payment milestones, timing and acceptance arrangements. The quote identifies whether applicable taxes are included; identical tax treatment is not assumed for every client. This corporate website does not directly accept orders, subscriptions or payments.
Digital deliverables are provided through agreed repositories, files, websites or applications against agreed milestones. Intellectual property, source-code access and handover conditions are set in the service agreement. Client inputs, feedback, third-party systems and platform approvals can affect timing. Material changes to scope or cost require written agreement before implementation; website changes do not retrospectively increase fees.
Notify changes or cancellations promptly by email. For a discretionary cancellation of a custom project, only completed work and approved, reasonable, unavoidable third-party costs are settled as agreed in writing beforehand; any unearned advance balance is refunded, with no undisclosed fixed penalty. Where services fail statutory consumer guarantees, applicable rectification, cancellation, refund and compensation rights take priority and are not restricted by those cost deductions. Once entitlement and amount are established, we aim to initiate the refund to the original payment method within ten business days, subject to any shorter legal requirement and the payment provider's processing time. You may simply email an ordinary cancellation; no dedicated form is required. If work has not started and there are no approved unavoidable costs, unused advances are refunded. Completed-work charges should be reasonably explained. There is no automatic forfeiture of every deposit or acceleration of all remaining fees. Statutory cancellation rights are not conditional on sending an email first.
Where the Australian Consumer Law applies, services must meet its guarantees. For a major failure, you may choose to cancel the service contract and receive a refund for its unused portion, or keep the service and seek compensation for reduced value. You may also be entitled to compensation for reasonably foreseeable loss. A remediable smaller failure must be fixed without charge within a reasonable time; failure to do so may give further cancellation, refund or other statutory remedies. Acceptance, payment, contract timing and discretionary-cancellation cost rules do not remove those rights.
We will promptly discuss a reasonable adjustment, handover or termination where agreed services cannot be completed, and refund unearned fees for services we cannot provide. Other applicable statutory rights remain. A credit note or voucher does not replace a refund legally due unless you voluntarily accept it and the law permits.
Email [email protected] with the project, payment evidence, issue and desired outcome. We aim to acknowledge within two business days and explain any additional information needed. Statutory remedies and discretionary-cancellation amounts are assessed under their respective rules. Refunds normally use the original payment method; shorter legal timeframes take priority. Refund processing targets do not limit a right to recover other loss.
Monday–Friday, 9:00 am–5:00 pm, Sydney time (AEST/AEDT), excluding NSW public holidays. We aim to provide an initial reply within two business days. For unresolved concerns, email with 'Complaint', the facts, relevant dates and desired outcome, and request review by the person responsible for managing the company; no fixed format is required. We aim to provide a service-complaint response or progress update within ten business days, explaining timing for complex matters. Privacy complaints follow the 30-day target in the privacy policy.
If unresolved, eligible matters may be taken to NSW Fair Trading or another competent consumer body, court or tribunal. B2B resale matters may fall outside Fair Trading’s mediation scope and require another appropriate dispute route. The ACCC performs regulatory functions rather than deciding individual refund disputes.
This page does not create a SaaS subscription, automatic renewal or marketplace payment-collection arrangement. Such services require separate terms on cycles, renewals, cancellation, data exit and the actual merchant before being offered. Watches and other physical goods require store-specific product, price, shipping, return and warranty policies. This corporate policy does not replace those or an app’s own applicable policies.